Questions and answers
What should I tell you after a commercial break-in?
Start with the address, a safe callback number and whether the opening is currently unsecured. Describe broken glass, visible frame or door damage and any access restrictions. Keep people away from unstable material. Call to confirm current availability; photographs can help explain the scope, but they should only be taken when doing so is safe.
Does emergency repair mean guaranteed immediate attendance?
No arrival time or round-the-clock dispatch is promised on this website. Call (289) 901-2624 to discuss the opening and current availability. Explain whether it can be secured and whether people can safely use the entrance. The appropriate response and any appointment timing must be confirmed for the actual property and conditions.
Why might a lock replacement be insufficient?
Forced entry may damage the strike fixings, surrounding frame, door edge, hinges or glazing as well as the lock. Replacing only the most obvious component can leave other damage unresolved. Request assessment of the full opening and ask the proposal to distinguish usable retained parts from repairs or replacements that are still required.
Can immediate securing and permanent repair be separate visits?
They may involve different work, materials and availability. Discuss the immediate condition first, then clarify the intended permanent solution and any parts that need ordering. Ask what each stage includes and what remains outstanding between visits. An initial measure should not be assumed to provide the same operation or finish as the completed repair.
Can damaged storefront glass be included in the enquiry?
Yes. Identify whether the glass is fixed or part of a moving door and describe visible damage to its surrounding frame. Do not touch or measure unstable glazing. TBC can discuss the door, hardware and glass together, with final panel specifications and dimensions confirmed separately before replacement material is ordered.
What records should the property manager keep?
Keep the agreed scope, photographs already taken safely, entrance identifiers and a record of the work completed. Note which components were replaced and any further work recommended. If another party needs documentation, confirm their requirements directly. TBC’s repair proposal should not be assumed to determine insurance coverage or authorization requirements for the building.
Can an undamaged-looking door still need attention?
Visible appearance does not show every change in alignment or hardware attachment. Describe any new difficulty opening, closing or locking the entrance after the incident. Assessment should include the way the leaf, frame and locking components meet. Avoid assuming that an opening is fully restored simply because a replacement cylinder or handle has been fitted.
How can I plan the permanent repair?
Identify who can approve the scope, whether the entrance layout will remain the same and any required coordination with glass, access equipment or surrounding finishes. Ask about confirmed parts availability and installation arrangements. Comparing repair and replacement options is easier when each identifies retained components, unresolved damage and the checks needed before returning the entrance to normal use.
Can you give a firm price from a photograph?
Photographs help explain the opening and prepare an initial discussion, but they may not show dimensions, concealed damage or component compatibility. Ask whether a figure is an estimate or a confirmed quotation and what it assumes. Final scope should identify the work, retained parts and any site information that must be checked before ordering or attendance.
